Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.

Shipping & Returns

 

 

 

The Star Labs Standard

 

 

At Star Labs, we deliver with precision and care. Our goal is a smooth, reliable experience from checkout to delivery.

 

 

 

 

Shipping

 

 

Processing Time

• 1–2 business days (Mon–Fri)

• Tracking sent by email once shipped

 

Delivery Estimates

🇨🇦 Canada: 2–7 business days

🇺🇸 USA: 4–10 business days

🌍 International: 7–21 business days

 

Times may vary due to carriers or customs.

 

Shipping Rates

Calculated at checkout.

Free shipping promos may apply.

 

Address Accuracy

Please double-check your address.

Star Labs is not responsible for incorrect entries or carrier delays.

 

Customs & Duties

International orders may have import fees or taxes. These are customer responsibility.

 

 

 

 

Returns

 

 

30-Day Return Policy

Eligible if:

• Unopened

• Unused

• In original packaging

• Proof of purchase provided

 

Non-Returnable

• Opened products

• Final sale items

• Gift cards

 

 

 

 

Damaged or Wrong Item?

 

 

Email us within 48 hours with photos.

We’ll arrange a replacement or refund.

 

 

 

 

Refunds

 

 

• Issued after inspection

• 5–10 business days to process

 

 

 

 

Lost or Stolen Packages

 

 

If marked delivered, please contact the carrier first.

We’ll assist where possible.

 

 

 

 

Contact Support

 

 

📧 info@star-labs.net

🕘 Mon–Fri | 9am–5pm

 

 

 

 

Star Labs Commitment

 

 

Premium products. Premium service.